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Privacy & Cookies Policy | V-Auction Limited
Date: 1st April 2025
Effective Date: 1st April 2025
V-Auction Limited (a member of the Vollers Group
GmbH)
Address: Eniti House, General Castle Way, Bury St Edmunds,
Suffolk, IP30 9ND, United Kingdom
Email: v-auction@vollers.com
Introduction
V-Auction Limited is a member of Vollers Group GmbH located in Speicherhof 308, 28217 Bremen, Germany. VV-Auction Limited is committed to protecting your personal data and respecting your privacy. This Privacy & Cookies Policy explains what personal data we collect, how and why we use it, and your rights under data protection law. It also explains how we use cookies on our website.
Information We Collect
When you register or use our services, we collect personal information such as your name, email address, company name, website, phone number, and your postal address including country. You can also choose to provide additional details such as your company VAT number and mobile number.
If you apply to bid on an auction or purchase samples, we may request your billing and delivery address, as well as payment card details. These payment details are securely processed by Stripe or PayPal and are not stored on our website.
In addition to this, we may collect technical data such as your IP address, browser type, operating system, and details of your visits and activity on the website. We may also keep a record of your communications with us and your preferences regarding future sales or auctions.
How We Collect Your Data
Most of the personal data we process is provided directly by you when you register on the website, sign up for newsletters, place bids, or communicate with us. We may also collect data indirectly when you interact with us via email, phone, or messaging platforms such as WhatsApp.
Additionally, information is automatically gathered when you use our website, including data on your browsing habits, the pages you view, and your activity during auctions.
How We Use Your Information
We use the information you provide to manage your account, allow you to participate in auctions, and to complete transactions. It also enables us to send updates about your bids or lots you’ve shown interest in, provided you’ve opted into such communications.
Your data helps us understand how users interact with our platform so we can improve services and functionality. We may also use it to prevent fraudulent activity and ensure security.
Where necessary, we may share relevant data with vendors, delivery partners, or payment processors to fulfil orders or transactions. In some cases, this may include sharing information with legal authorities where required.
We rely on several legal bases to process your information under the General Data Protection Regulation (GDPR). These include your consent (which you can withdraw at any time), our contractual obligations to you, legal requirements, and our legitimate interest in running a secure, efficient service.
How Long We Keep Your Data
We retain your personal information for up to five years from your last activity on our website. After this period, your information will be deleted or anonymised so that it can no longer identify you.
Your Rights
You have various rights under data protection law. These include the right to access your personal information, request corrections or deletions, restrict or object to how your data is processed, and request a copy of your data in a portable format. We do not charge a fee for these requests, and we will respond within two months.
To exercise any of your rights, you can contact us by email at v-auction@vollers.com, or by post at Eniti House, General Castle Way, Bury St Edmunds, Suffolk, IP30 9ND, United Kingdom.
Use of Cookies
We use cookies to personalize content, provide social media features, analyze traffic, and improve user experience. This includes necessary (essential) and third-party (non-essential) cookies.
Cookies are small data files stored on your device that help us deliver a better experience on our website. We use cookies to personalize content, enable social media features, understand user behaviour through analytics, and ensure secure transactions. Some cookies are essential for the website to function properly, while others are used for marketing, analytics, or convenience.
Cookies We Use
| Cookie Name | Provider | Purpose | Type |
|---|---|---|---|
| JSESSIONID | v-auction.com | Maintains user session on the website. | Essential |
| _ga, _gid, _gat, _gali | Google Analytics – tracks website usage anonymously. | Non-essential | |
| _fbp | Tracks ad conversions and retargeting. | Non-essential | |
| _stripe_mid, _stripe_sid, _stripe_orig_props, cookie-perms, machine_identifier, private_machine_identifier | Stripe | Used for secure payment processing and fraud prevention. | Essential |
| _adal_id, _adal_ca | Adalyser | Used to track campaign analytics. | Non-essential |
| _cf_bm | Cloudflare | Used to identify and mitigate bots. | Essential |
| __hstc, __hssc, hubspotutk, _cfuid, _conv_r, _conv_v | HubSpot | Tracks users for lead generation and personalisation. | Non-essential |
| _zlcmid | Zopim (Zendesk) | Used to identify a device across visits for live chat. | Non-essential |
Additional Cookie Types
Email & Forms: Cookies are used to remember
if you’ve subscribed to our newsletter or filled out a
form.
Social Media: We integrate plugins from services
such as LinkedIn, Instagram, Facebook, which may place cookies.
Managing Cookies
You can control cookies through your browser settings. Disabling cookies may impact site functionality. Learn more:
Find out how to manage cookies on popular browsers:
Complaints
If you are unhappy with how we handle your data, please get in touch so we can resolve the issue. You also have the right to file a complaint with the Information Commissioner’s Office (ICO):
ICO Contact Details:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
Contact Us
If you have any questions, please contact us at v-auction@vollers.com.
